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wiki:student_troubleshooting_runbooks

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Student troubleshooting runbooks

Asking a question about a Classroom assignment

  1. If your question is intended only for me, please ask your question as a private comment on the Classroom assignment
  2. If your question is general, such as clarifying instructions on an assignment, please ask your question as a public comment on the Classroom assignment so that other students can benefit from the clarification

How to demonstrate a problem with your laptop or a program

If you would like to ask for an extension on an assignment because of legitimate technical issues, you must complete the steps below.

  1. Quit all running applications using Command-Q (check the dock for dots underneath application icons to see if any apps are running in the background and quit them as well)
  2. Reboot the laptop by going to the Apple menu in the upper-left corner of your screen and choosing Restart
  3. Press Command-Shift-5, choose Record Entire Screen, click on Options, and choose Show Mouse Clicks (and the microphone if you want to give verbal comments while recording)
  4. Press Record or click anywhere on the screen to start recording and demonstrate the problem
  5. Stop recording by pressing the Stop button in the global menu at the top of the screen
  6. Send the recording along with any written explanation to me (and optionally the Helpdesk) via email
wiki/student_troubleshooting_runbooks.1616947223.txt.gz · Last modified: 2021/03/28 16:00 by john

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