wiki:student_troubleshooting_runbooks
This is an old revision of the document!
Student troubleshooting runbooks
How to demonstrate a problem with your laptop or a program
- Quit all running applications using Command-Q (check the dock for dots underneath application icons to see if any apps are running in the background and quit them as well)
- Reboot the laptop by going to the Apple menu in the upper-left corner of your screen and choosing Restart
- Press Command-Shift-5, choose Record Entire Screen, click on Options, and choose Show Mouse Clicks (and the microphone if you want to give verbal comments while recording)
- Press Record or click anywhere on the screen to start recording and demonstrate the problem
- Stop recording by pressing the Stop button in the global menu at the top of the screen
- Send the recording along with any written explanation to me (and optionally the Helpdesk) via email
wiki/student_troubleshooting_runbooks.1616946426.txt.gz · Last modified: 2021/03/28 15:47 by john